Home / Best eSIM providers / Jetpac
Jetpac: comprehensive review in 2025
Bottom Line
Jetpac is excellent for business travelers and frequent flyers who value airport perks and travel insurance features. Network performance issues limit its appeal for users who prioritize connectivity quality over additional perks.
Jetpac is excellent for business travelers and frequent flyers who value airport perks and travel insurance features. Network performance issues limit its appeal for users who prioritize connectivity quality over additional perks.
Pros
- Unique Smart Delay insurance (lounge access for delayed flights)
- Airport perks available: lounge access and fast-track services
- Ability to gift eSIM plans to friends and family
- Voice calling plans available (rare among eSIM providers)
- Three installation options (manual, app, QR code)
- Simple and efficient user experience
- Top-up capability
- Referral program: $10 off for you, $5 off for friends (code: VAL55728)
Cons
- Poor upload speeds in our test
- High latency due to US routing from Vietnam
- Voice plans don't include texting
- No actual phone number provided
- Airport perks are paid add-ons, not included
- Network performance inconsistent
esims.io team's takeaway
Jetpac offers a well-designed eSIM service with unique travel perks that extend beyond connectivity. They partner with DragonPass to provide airport lounge access and innovative features like "Smart Delay" flight insurance, making them attractive for frequent flyers.
The eSIMS.io team tested Jetpac's Vietnam plan (1GB, 3 days) from Ho Chi Minh City. The purchase and setup experience was excellent—simple, efficient, and offering three installation options. We connected to MobiFone quickly. A standout feature is the ability to gift eSIM plans to friends and family directly through the app. However, network performance was mixed: while download speeds were acceptable, upload speeds were very poor, and routing through the United States from Vietnam resulted in high latency.
What makes Jetpac special are the travel perks. You can purchase airport lounge access and fast-track services within the app, and the Smart Delay feature offers complimentary lounge access if your flight is delayed by over an hour (register 24+ hours before departure). Jetpac also offers voice calling plans, though texting isn't included and you won't get an actual phone number. While the network experience could be better, the combination of eSIM connectivity and travel perks creates a compelling package for business travelers and frequent flyers.
Purchase and Installation
Purchase channels
Website
Purchase available on Jetpac's website
Mobile app
Purchase available through Jetpac's Apple and Android app
Accountless purchase- not included
Buy eSIM plans without creating a user account
Gift eSIM capability
Purchase eSIM plans as gifts for friends and family through Jetpac
Website and mobile app purchase. Account required for travel perks integration and gifting features. Purchase experience straightforward with clear pricing.
Accepted currencies
Multiple currencies
Multiple currencies accepted, including Euros and USD
Multi-currency support through international payment gateways. Standard payment methods accepted.
Installation methods
QR code scanning
Jetpac shares QR code to scan—requires a second device
Manual activation
Jetpac gives manual setup credentials
Direct app installation
iOS installation directly from provider's app—no codes needed
One-tap iOS link- not included
Jetpac sends URL triggering direct iOS installation without mobile app
Three methods available: manual entry, direct app installation, and QR code scanning.
Supported languages
Interface available in four languages: English, Spanish, French, and German. Limited compared to global providers.
Network Quality and eSIM Features
Network quality & roaming
May have limited internet performance
Based on our testing, your internet traffic may travel to a distant country (often another continent) before accessing the web (distant connection). This can create noticeable delays—video calls may lag, websites might load slower, and online services could think you're in the distant routing country, not where you actually are. May cause issues with location-based services and banking apps.
Routes through Transatel infrastructure. The 6/10 score reflects inconsistent quality, with routing through United States from Vietnam creating high latency and poor upload speeds.
View speed tests for Jetpac →eSIM plans, destinations and prices
Coverage in 127+ destinations
Jetpac offers 516 different plans across 127 countries and regions
Price range: 2.00 - 249.00
Plans starting from 2.00 up to 249.00, with an average of 27.69
Jetpac ranks #24 out of 38 providers by average plan price, placing it in the mid-range pricing category.
View destinations and eSIM plans for Jetpac →Connectivity
Hotspot & Tethering- not included
Share your data connection with other devices
Wearables support- not included
eSIM can be used on smartwatches and wearable devices
Phone number- not included
Native phone number included—may come with calls and/or SMS
Virtual number (VoIP)
App-based phone number—may support calls and/or SMS
Virtual location / VPN- not included
Choose your virtual location for enhanced privacy
Data-only service with voice calling plans available separately (no texting included, no actual phone number provided). No hotspot support despite advertising, no wearables.
Plan flexibility
Programmable activation- not included
Schedule when your eSIM plan starts instead of immediate activation
Top-up
Add more data to your existing plan when needed
Auto-renewal or auto top-up- not included
Option to automatically renew or top-up plan for continuous connectivity
Reinstallable eSIM- not included
Delete and reinstall your eSIM profile on the same device
Pay as you go- not included
Pay only for the data you use instead of fixed plan amounts
Top-up through app. Standard fixed-duration plans without auto-renewal. eSIM cannot be reinstalled on new devices.
Special perks
Crypto payments- not included
Pay with cryptocurrency (Bitcoin, Ethereum, etc.)
Loyalty program & cashback
Earn rewards, cashback, and benefits for repeat purchases
Discounts and coupons
Discount codes available—check for current offers
Free trial or data- not included
Try the eSIM service with a small amount of free data before committing to a full plan
Airport lounge access
Access to airport lounges when purchasing an eSIM plan—either included or available for an additional fee
Airport lounge access and fast-track services purchasable via DragonPass partnership. Smart Delay insurance provides complimentary lounge access for flight delays over one hour. Referral program ($10 off, code: VAL55728). eSIM gifting capability.
Support
Customer support
Help center
Self-service knowledge base with guides and FAQs
Chat support- not included
Chat support with human customer service agents—might not be real-time
WhatsApp support
Chat with support via WhatsApp messaging
Phone support- not included
Call customer service hotline for assistance
AI chatbot- not included
Can help troubleshoot generic questions in real-time but might not provide extensive support
Email support or Contact Form
Contact customer service via email—might take long to get a reply
Help center, WhatsApp, and email support. Multi-channel access with generally responsive service for booking and connectivity inquiries.
Visit Jetpac help centerRefund policy
Jetpac offers refunds for eSIMs that are technically non-functional, provided the request is made within 30 days of purchase and after extensive troubleshooting has failed.
Fair usage policy
Fair use policy applies to all plans. Excessive usage beyond typical tourist/business needs may result in speed throttling. Specific limits not publicly disclosed.
Frequently Asked Questions about Jetpac
Is Jetpac a legitimate eSIM provider?
Yes, Jetpac is a legitimate eSIM provider offering connectivity alongside unique travel perks. They partner with DragonPass for airport services and Transatel for network infrastructure. Our team tested their Vietnam plan in Ho Chi Minh City, confirming functional connectivity with 6/10 network performance—adequate but not outstanding.
How does Jetpac's Smart Delay insurance work?
Smart Delay provides complimentary airport lounge access if your flight is delayed over one hour. Register your flight at least 24 hours before departure through the Jetpac app. The insurance covers up to two flights per eSIM data pack purchased. If your flight is delayed, you'll get access to participating airport lounges via the DragonPass network—valuable for frequent flyers.
Can I access airport lounges with Jetpac?
Yes, Jetpac partners with DragonPass to offer airport lounge access and fast-track services. These are paid add-ons purchasable within the app, not included with eSIM plans. You can also access lounges free with Smart Delay insurance if your flight is delayed over one hour (when registered 24+ hours in advance). This combination makes Jetpac attractive for business travelers and frequent flyers.
Will Jetpac work well for video calls from Vietnam?
Not ideal for real-time calls. Our Vietnam testing showed routing through the United States, creating 1000+ ms latency with poor 3 Mbps upload speeds. Download was fine (48 Mbps), but high ping and limited upload make video calls challenging. Better for browsing, streaming, and asynchronous communication than interactive use.
Can I gift Jetpac eSIM plans to others?
Yes, Jetpac allows you to gift eSIM plans directly through their app. Simply enter your friend or family member's email, and Jetpac will send them the eSIM. Perfect for helping travel companions stay connected or giving as a practical travel gift.
Does Jetpac offer voice calling?
Yes, Jetpac offers voice calling plans—rare among eSIM providers. However, texting/SMS isn't included, and you don't receive an actual phone number. Voice plans are sold separately from data plans. This hybrid approach provides calling capability without full phone service.
Who should choose Jetpac?
Jetpac is excellent for business travelers and frequent flyers who value airport perks and travel insurance features. Smart Delay insurance, lounge access options, and eSIM gifting capability make it attractive for corporate travel. However, network performance issues (6/10 score, poor upload, high latency) limit its appeal for users prioritizing connectivity quality over perks.
Is there a Jetpac discount code?
Use referral code VAL55728 to get $5 off your purchase. When you refer friends using your own code after signup, they get $5 off and you receive $10 credit. This generous referral program rewards both parties, making it one of the better loyalty offerings among eSIM providers.
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