Home / Best eSIM providers / Ubigi
Ubigi: comprehensive review in 2025
Bottom Line
Ubigi is ideal for travelers who prioritize network quality and unique features like virtual IP addresses over user interface polish. Best for tech-savvy users who value performance and don't mind a less modern purchase experience.
Ubigi is ideal for travelers who prioritize network quality and unique features like virtual IP addresses over user interface polish. Best for tech-savvy users who value performance and don't mind a less modern purchase experience.
Pros
- Excellent network performance powered by Transatel infrastructure
- Unique virtual IP address feature (select your home country's IP)
- One eSIM profile for multiple destinations (no reinstalling)
- Strong global coverage with quality network partnerships
- Multiple installation options (QR code, manual, direct app)
- 14-day refund policy for technical issues
- Top-up capability for extending your plan
Cons
- Clunky website purchase experience (use the mobile app instead)
- User account required (can't purchase as guest)
- No native phone number support
- Slightly dated user interface compared to modern competitors
- Higher price point than budget providers
esims.io team's takeaway
Ubigi is a well-established eSIM provider powered by Transatel, one of the largest global connectivity networks. Known for their technical capabilities and business-grade infrastructure, Ubigi offers eSIM plans in 200+ countries with a unique approach: one eSIM profile that works across multiple destinations.
The eSIMS.io team tested Ubigi's Vietnam plan from Ho Chi Minh City. While the website purchase experience felt somewhat dated and less streamlined than competitors, the network performance was exceptional. Once activated, we experienced consistently fast speeds thanks to Transatel's infrastructure, and we discovered a standout feature—the ability to select a virtual IP address from your home country, perfect for accessing region-locked streaming content.
What makes Ubigi unique is this virtual location feature and their single-profile approach (you install the eSIM once and activate different plans on it as needed). However, be prepared for a purchase experience that could be smoother—we recommend buying through their mobile app rather than the website.
Purchase and Installation
Purchase channels
Website
Purchase available on Ubigi's website
Mobile app
Purchase available through Ubigi's Apple and Android app
Accountless purchase- not included
Buy eSIM plans without creating a user account
Gift eSIM capability- not included
Purchase eSIM plans as gifts for friends and family through Ubigi
Purchase through website or mobile app. Account required, providing access to single-profile system where plans can be activated on one eSIM. Website experience dated—purchase through app instead.
Accepted currencies
Multiple currencies
Multiple currencies accepted, including Euros and USD
Multi-currency support eliminates exchange rate markups on international purchases.
Installation methods
QR code scanning
Ubigi shares QR code to scan—requires a second device
Manual activation
Ubigi gives manual setup credentials
Direct app installation
iOS installation directly from provider's app—no codes needed
One-tap iOS link- not included
Ubigi sends URL triggering direct iOS installation without mobile app
Three installation methods available: direct app setup, QR code scanning, and manual credential entry. Single eSIM profile means one-time installation for all destinations.
Supported languages
Interface available in nine languages including English, French, German, Spanish, Italian, Portuguese, Japanese, Korean, and Chinese.
Network Quality and eSIM Features
Network quality & roaming
Likely excellent internet performance
Based on our testing, your internet traffic likely exits to the web directly in the country you're visiting (local connection). This typically means fast speeds, low latency for video calls and gaming, and websites should recognize your actual location. Generally the best experience.
Powered by Transatel infrastructure. The 9/10 network score reflects enterprise-grade performance with minimal latency despite international routing.
View speed tests for Ubigi →eSIM plans, destinations and prices
Coverage in 205+ destinations
Ubigi offers 831 different plans across 205 countries and regions
Price range: 2.00 - 188.00
Plans starting from 2.00 up to 188.00, with an average of 25.89
Ubigi ranks #22 out of 38 providers by average plan price, placing it in the mid-range pricing category.
View destinations and eSIM plans for Ubigi →Connectivity
Hotspot & Tethering- not included
Share your data connection with other devices
Wearables support- not included
eSIM can be used on smartwatches and wearable devices
Phone number- not included
Native phone number included—may come with calls and/or SMS
Virtual number (VoIP)- not included
App-based phone number—may support calls and/or SMS
Virtual location / VPN
Choose your virtual location for enhanced privacy
Data-only service. No hotspot, phone number, or wearables support. Virtual IP address feature allows selection of home country IP for accessing region-locked content.
Plan flexibility
Programmable activation- not included
Schedule when your eSIM plan starts instead of immediate activation
Top-up
Add more data to your existing plan when needed
Auto-renewal or auto top-up- not included
Option to automatically renew or top-up plan for continuous connectivity
Reinstallable eSIM- not included
Delete and reinstall your eSIM profile on the same device
Pay as you go- not included
Pay only for the data you use instead of fixed plan amounts
Top-up through app. Single eSIM profile accommodates multiple destination plans without reinstallation. No auto-renewal—manual plan activation required for each destination.
Special perks
Crypto payments- not included
Pay with cryptocurrency (Bitcoin, Ethereum, etc.)
Loyalty program & cashback- not included
Earn rewards, cashback, and benefits for repeat purchases
Discounts and coupons- not included
Discount codes and promotional offers
Free trial or data- not included
Try the eSIM service with a small amount of free data before committing to a full plan
Airport lounge access- not included
Access to airport lounges when purchasing an eSIM plan—either included or available for an additional fee
Virtual location selection for accessing home country streaming services. No loyalty program, cryptocurrency payments, or VPN beyond IP masking.
Support
Customer support
Help center
Self-service knowledge base with guides and FAQs
Chat support- not included
Chat support with human customer service agents—might not be real-time
WhatsApp support- not included
Chat with support via WhatsApp messaging
Phone support- not included
Call customer service hotline for assistance
AI chatbot- not included
Can help troubleshoot generic questions in real-time but might not provide extensive support
Email support or Contact Form
Contact customer service via email—might take long to get a reply
Email and help center documentation. No live chat or phone support. Email response times can exceed 24 hours for technical issues.
Visit Ubigi help centerRefund policy
Ubigi may offer a refund for unused data plans within 14 business days of purchase, provided there are technical issues with activation or if the device is carrier-locked
Fair usage policy
Unlimited plans subject to fair use policy. After consuming allocated high-speed data, speeds may be throttled to ensure network quality for all users. Typical threshold varies by plan.
Frequently Asked Questions about Ubigi
Is Ubigi a legitimate eSIM provider?
Yes, Ubigi is a well-established eSIM provider powered by Transatel, one of the largest global connectivity networks. They offer enterprise-grade infrastructure with coverage in 200+ countries. Our team tested their Vietnam plan in Ho Chi Minh City and confirmed exceptional network performance with a 9/10 quality score—among the best we've tested.
Are Ubigi eSIM plans expensive?
Yes, Ubigi is positioned as a premium provider with higher pricing than budget alternatives. However, the premium cost is justified by their 9/10 network performance powered by Transatel infrastructure, unique virtual IP address feature, and single-profile system that works across all destinations. Best for travelers who prioritize quality over price.
How does Ubigi's virtual IP address feature work?
Ubigi allows you to select a virtual IP address from your home country (not available for all countries, but includes France and others). This means you can access region-locked streaming content like Netflix, Hulu, or local banking apps as if you were back home. We successfully selected a French IP while in Vietnam. It's the only provider we've tested offering this feature.
Can I use Ubigi eSIM for hotspot tethering?
No, Ubigi doesn't support hotspot tethering. The eSIM data can only be used on the device where it's installed. If you need to share your connection with laptops or other devices, consider alternatives like Airalo or Holafly that offer hotspot functionality.
Should I buy Ubigi from the website or app?
Use the mobile app, not the website. Our reviewer found the website purchase experience dated and clunky compared to modern competitors. The app provides smoother checkout and easier management of Ubigi's single-profile system where multiple plans can be activated on one eSIM.
How does Ubigi's single-profile system work?
Unlike most providers requiring a new eSIM installation for each destination, Ubigi uses one eSIM profile that works across multiple countries. Install the eSIM once, then activate different plans on it as needed for each trip. This eliminates reinstalling eSIMs when changing destinations—convenient for frequent travelers.
What is Ubigi's refund policy?
Ubigi may offer a refund for unused data plans within 14 business days of purchase if there are technical issues with activation or if the device is carrier-locked. The 14-day window provides reasonable consumer protection for technical problems.
Who should choose Ubigi?
Ubigi is best for business travelers and feature hunters who prioritize network quality over user interface polish. Ideal for tech-savvy users who value the 9/10 performance, virtual IP selection for streaming, and single-profile convenience. Worth the premium price if you need enterprise-grade reliability and don't mind a less modern purchase experience.
Can I top up my Ubigi eSIM?
Yes, Ubigi allows top-ups through their mobile app. Add more data to your existing plan without purchasing a new eSIM. This flexibility ensures you won't be without connectivity if you underestimate your data needs during travel.
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